Admins, please.

[Yonno]

Naturally take the word "patience" with a grain of salt.

Ultimately, it would be amazing if every single @ call could get handled and dealt with, some get lost for whatever reason.
Many different situations aren't optimal for direct admin help though, an example being CDM, or any other activity not happening live, in this case presumably a random arrest that happened a few moments ago.

Without any logs it can be hard to obtain evidence as an administrator, and administrators can not take someone's word for what happened.

So yes, as administrators are also human and cannot be everywhere at the same time (not condoning whatever the reason is they are not responding to an @ call), it is optimal to make use of recording software as you can then keep the servers clean together with the staff team. I do understand your frustrations however, and I too wish it would be easier in practice.