Admins/mods ignoring me.

[Infernaw]

Before I was mod I always thought, "Why don't they respond? There can't be that many calls". You don't actually realise how many calls come through. I was actually shocked how many. Often, situations don't just last a few seconds either, you could be there for over 5 minutes sometimes, trying to sort out an issue, whether it be talking to everyone involved or checking logs. In that time another 10+ calls have come through.

Also, I personally prioritise calls in order of urgency. For example if two calls come through, one being "I just got randomly arrested" and the other being "There is a guy mass propkilling everyone here!", we are obviously going to go to the more urgent one first (mass propkilling). I know we say it all the time but you really do need to be patient. We are only human

You raise some very good points, but if there is 4 - 5 different mods on why cannot a second be sacrificed to notify informative @ calls to tell them "We will be there as soon as we can." or something along the lines of that?

I don't doubt you are not doing your hardest, but are you really implying there are literally so many @ calls that you simply do not have time to inform the caller? Is it a capacity issue or could there be more effort without pushing away the ability to have fun as a staff member too? <-- (I am thinking of actually having the possibility to play the game)
What is your opinion on this?

How strange that every single staff member whines about calls, when I, even as a mod could take care of one server (usually v2p and v33x) without any difficulties whatsoever. And if it's SOO busy just PM the person waiting for you that you have acknowledged him/her, else the player will just build up anger and frustration because he/she thinks you're ignoring calls.