Help - Letters

[Asylum]

Hello members of the fearless community . The thing i like most to do is to build shops or houses ..but i cant find how i add letter like : A . B .C...I asked many to help me and they all told me to type letters to the search area wehn i put q ..and so i did ..but still i cant find the damn letters ..can you please help me?
before 6 months i used to saw the letters and after 6 months of ban i cant ..what did u change .? i dont know help.