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10-14-2018, 07:06 AM
(This post was last modified: 09-01-2022, 01:07 AM by Fearless Community. Edited 2 times in total.
Edit Reason: Checked Encoding
)
Whilst reading through the above replies, there are many things that could do with changing, and these changes need to happen on an urgent level.
A reintroduction of Teacher/Updated Rank - This is a good idea, the rank should not have been removed to begin with.
'The staff have quite a lot on their plate' - You're right, and in that case we need to get a bigger plate. Promote more staff. And like the Event Manager/Clan Officer/Ranks. Give each staff a responsibility on their own. Whether it is to monitor a certain subsection on the forums, Off-Topic/Discussions/Player Report (because they haven't been touched for a while) or Help & Support (it has hardly been touched since the removal of teachers. Some threads remained open since July!)
'Pointing fingers at the staff' - This is where our views conflict. Ever since I have started working in an IRL job, it has made me realize that sometimes it takes a customer (the community) to complain so that I (or the staff) get a kick up the backside from the Manager. However, the manager (SAs) simply do not have enough presence whatsoever to do this, leading a staff team whom feel that they are uncontrolled. This is where part of the issue lies. The staff team simply have no motivation or enthusiasm to continue this day in day out. And I'm not saying that they need to be on every day, but one day a week, or less, simply does not cut it. I'm not trying to dig at anyone here in particular, but it seems select members of the.community have a solution to this ongoing issue, and perhaps they are the members that need to be considered for higher roles.
//phone
A reintroduction of Teacher/Updated Rank - This is a good idea, the rank should not have been removed to begin with.
'The staff have quite a lot on their plate' - You're right, and in that case we need to get a bigger plate. Promote more staff. And like the Event Manager/Clan Officer/Ranks. Give each staff a responsibility on their own. Whether it is to monitor a certain subsection on the forums, Off-Topic/Discussions/Player Report (because they haven't been touched for a while) or Help & Support (it has hardly been touched since the removal of teachers. Some threads remained open since July!)
'Pointing fingers at the staff' - This is where our views conflict. Ever since I have started working in an IRL job, it has made me realize that sometimes it takes a customer (the community) to complain so that I (or the staff) get a kick up the backside from the Manager. However, the manager (SAs) simply do not have enough presence whatsoever to do this, leading a staff team whom feel that they are uncontrolled. This is where part of the issue lies. The staff team simply have no motivation or enthusiasm to continue this day in day out. And I'm not saying that they need to be on every day, but one day a week, or less, simply does not cut it. I'm not trying to dig at anyone here in particular, but it seems select members of the.community have a solution to this ongoing issue, and perhaps they are the members that need to be considered for higher roles.
//phone