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03-04-2023, 08:06 PM
(This post was last modified: 03-05-2023, 11:54 AM by Pollux. Edited 1 time in total.)
![[Image: raw]](https://wsrv.nl/?url=i.arnux.net/qIDu3/wiZEGilO02.png/raw&w=1920&h=1080&fit=inside&n=-1&we)
One common complaint throughout FLs history has been responses to @ calls, most of the time due to the lack of information on a player's end about what is actually happening behind the scenes. Another issue is also how admin activity is tracked, with the current method of tracking hours not providing a complete picture of what an admin may do on the server. Our solution to this is an admin ticket system we're porting over, where players send in tickets for admins to process.
Tickets are created by either sending an @ call as usual or sending a report in the F3 menu:
![[Image: raw]](https://wsrv.nl/?url=i.arnux.net/qIDu3/bawoZAMe74.png/raw&w=1920&h=1080&fit=inside&n=-1&we)
Once created, admins will be able to see all reports in their version of the F3 menu:
![[Image: raw]](https://wsrv.nl/?url=i.arnux.net/qIDu3/BIFAzaGE56.png/raw&w=1920&h=1080&fit=inside&n=-1&we)
Players will be able to see when their report is claimed by an admin and be able to open up a chat window:
![[Image: raw]](https://wsrv.nl/?url=i.arnux.net/qIDu3/QecUfEbA24.png/raw&w=1920&h=1080&fit=inside&n=-1&we)
Staff will be able to talk to you in this window and ask any further questions, they will also have options to easily go to you or create an admin sit. All reports are also sent to our discord, which would let an admin connect if no one else is on. Our goal with this system is to provide more transparency in what is going on with an @ call you send in the server and avoid any @ calls being missed.