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11-26-2022, 10:36 PM
While you're making changes, you could also change the way AA cases are handled.
There was an AA thread that I recall where it happened like this:
AA thread made (that was valid) > the reported staff member quit (think they said they were busy or some crap like that) > AA thread was closed due to the reported staff member no longer being staff (closed but not concluded) > *few weeks later* > staff member returns (but the AA thread does not reopen)
Do think that happened twice to the same person (reported>quit>closed>returned) and I'm not going to name them, but that person is currently a staff member today.
So maybe in future you could conclude the AA instead of just closing it, and have it so it's on their "record" in case they decide to come back in a few weeks.
There was an AA thread that I recall where it happened like this:
AA thread made (that was valid) > the reported staff member quit (think they said they were busy or some crap like that) > AA thread was closed due to the reported staff member no longer being staff (closed but not concluded) > *few weeks later* > staff member returns (but the AA thread does not reopen)
Do think that happened twice to the same person (reported>quit>closed>returned) and I'm not going to name them, but that person is currently a staff member today.
So maybe in future you could conclude the AA instead of just closing it, and have it so it's on their "record" in case they decide to come back in a few weeks.